Terms of service

Terms of Service

OVERVIEW

Welcome to Kaghaz & Charm. The terms “we,” “us,” and “our” refer to Kaghaz & Charm.

Kaghaz & Charm operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Kaghaz & Charm is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your place of residence, or that you have the necessary consent from a parent or legal guardian where applicable.

To use certain Services, including placing orders, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping details.

You agree that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products and their features accurately. However, product colors and appearance may vary depending on your device, screen settings, lighting, and other factors.

Product descriptions, images, availability, and pricing may be updated or changed at any time without prior notice.

We reserve the right to discontinue products or limit quantities available for purchase when necessary.

SECTION 3 — ORDERS

When you place an order, you are submitting a request to purchase the selected products.

Kaghaz & Charm reserves the right to accept, decline, cancel, or limit an order where reasonably necessary, including in cases involving incorrect pricing, product availability, suspected fraud, or other issues.

Your order will be considered accepted once we confirm the order.

Please review your order carefully before submitting it. Cancellation requests may not be possible after an order has been processed or shipped.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Returns and exchanges are subject to our Return & Refund Policy.

Products purchased from our store are intended for personal or household use unless otherwise agreed with us.

SECTION 4 — PRICES AND BILLING

Product prices, discounts, and promotions may change without notice.

The price applicable to your order will generally be the price displayed at the time your order is placed and will be reflected in your order confirmation.

You agree to provide accurate and complete billing, payment, contact, and shipping information.

If you provide payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to correct pricing, billing, or other errors and, where appropriate, cancel affected orders.

SECTION 5 — SHIPPING AND DELIVERY

We aim to process and ship orders within the timeframe communicated on our website or during checkout.

Delivery times are estimates and may vary depending on your location, courier operations, weather, holidays, or circumstances outside our control.

Kaghaz & Charm is not responsible for delays caused by courier companies or other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery carrier, shipment tracking information may be provided where available.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through our Services, including our brand name, logo, text, images, graphics, product descriptions, reviews, videos, audio, design, and arrangement of content, is owned by Kaghaz & Charm or used under appropriate rights or licenses.

You may use the Services for personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, sell, republish, or commercially exploit our content without our prior written permission.

All rights not expressly granted under these Terms are reserved by Kaghaz & Charm.

Shopify and its related trademarks belong to Shopify. Other trademarks appearing on our Services belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to certain third-party tools or services.

These tools may be provided by third parties and may be subject to their own terms and conditions.

Kaghaz & Charm does not control or guarantee the availability, accuracy, or performance of third-party tools and is not responsible for losses arising from their use.

Any use of third-party tools is at your own discretion and subject to the relevant provider’s terms.

SECTION 8 — THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, privacy practices, security, or availability of third-party websites.

If you access third-party websites through links on our Services, you do so at your own risk and should review their terms and privacy policies.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Kaghaz & Charm is powered by Shopify, which provides the technology that enables us to operate our online store.

However, purchases made through our store are transactions between you and Kaghaz & Charm.

Shopify is not responsible for the products sold by Kaghaz & Charm or for transactions between you and Kaghaz & Charm.

For more information about Shopify, please visit the Shopify website.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled according to our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is powered by Shopify, Shopify may process certain personal information in connection with providing its services.

You can learn more through the Shopify Consumer Privacy Policy.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit reviews, feedback, suggestions, ideas, or other content to Kaghaz & Charm, you grant us permission to use, reproduce, modify, publish, and display that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to any content you submit.

You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, infringing, or otherwise inappropriate.

Kaghaz & Charm reserves the right to remove content that violates these Terms or applicable law.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping charges, or delivery estimates.

We reserve the right to correct errors, update information, modify product details, or cancel affected orders where necessary.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to:

Violate any applicable law or regulation.
Infringe our intellectual property rights or those of others.
Provide false or misleading information.
Engage in fraudulent or abusive activity.
Attempt to interfere with the operation or security of our Services.
Introduce viruses, malware, or other harmful code.
Use automated systems to access or extract information from our Services without authorization.
Attempt to bypass security or access restrictions.
Use our Services to harm, harass, or impersonate another person.

We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms have been violated.

SECTION 14 — AGENTS AND AUTOMATED ACCESS

Automated software, bots, agents, or other automated systems may not access, use, or interact with our Services in a way that violates these Terms or bypasses technical restrictions.

We may use reasonable technical measures to limit unauthorized automated access to our Services.

SECTION 15 — TERMINATION

We may suspend or terminate your access to our Services where permitted by law, including if you violate these Terms.

Termination does not affect obligations or rights that arose before termination or provisions that are intended to continue after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that our Services will always be uninterrupted, secure, timely, or error-free.

To the extent permitted by law, we disclaim implied warranties and conditions, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Kaghaz & Charm and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through our store.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kaghaz & Charm and its service providers from claims, losses, liabilities, or expenses arising from your violation of these Terms, applicable laws, or the rights of another person.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, Return & Refund Policy, and other applicable policies, constitute the agreement governing your use of our Services.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, where required.

We may transfer or assign our rights and obligations where permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing Kaghaz & Charm and its business operations, subject to any mandatory consumer protection laws that apply to you.

SECTION 23 — HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be posted on this page with the revised date where appropriate.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Kaghaz & Charm

📧 Email: kaghazncharm@gmail.com
📱 WhatsApp: 03254770772

Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM (Pakistan Time)