Refund policy

🔄 Return & Refund Policy – Kaghaz & Charm

At Kaghaz & Charm, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

📅 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and tags (if applicable).
Be accompanied by proof of purchase or your order number.

📩 How to Request a Return

To initiate a return, please contact us:

📧 Email: kaghazncharm@gmail.com

📱 WhatsApp: 03254770772

After your request is approved, we will provide the return instructions and return address.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

📦 Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

Damaged during shipping
Defective
Incorrect
Missing parts

Please contact us within 48 hours of delivery and include clear photos or videos. We will review your request and arrange a replacement or refund where appropriate.

❌ Items Not Eligible for Return

The following items cannot be returned:

Personalized or custom-made products
Personal care or hygiene products that have been opened or used
Gift cards
Clearance or sale items (unless damaged or defective)
Products damaged due to misuse, negligence, or improper handling

🔄 Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

💳 Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.

If you do not receive your refund within 15 business days after approval, please contact us.

🚚 Return Shipping

If the return is due to a damaged, defective, or incorrect item, Kaghaz & Charm will cover the return shipping cost.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping charges unless otherwise stated.

🇵🇰 Pakistan Orders

This Return & Refund Policy applies to all orders delivered within Pakistan.

📞 Contact Us

Kaghaz & Charm