Shipping policy

📦 Shipping Policy – Kaghaz & Charm

🚚 Fast, Secure & Reliable Delivery Across Pakistan

At Kaghaz & Charm, we are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Customer satisfaction is our top priority, and we strive to provide a smooth and hassle-free shopping experience from checkout to delivery.

📋 Order Processing

All orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is confirmed, you will receive an Order Confirmation via Email or WhatsApp.

⏱️ Estimated Delivery Time

🇵🇰 Pakistan Deliveries

Major Cities: 2–4 Business Days
Other Cities & Areas: 3–5 Business Days
Remote Areas: Up to 7 Business Days

Delivery times are estimates and may vary depending on your location, weather conditions, public holidays, and courier operations.

💳 Shipping Charges

📦 Delivery Across Pakistan

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

Any available free shipping offers will be mentioned on the product page or during checkout.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

To ensure successful delivery, please provide:

A complete and accurate delivery address.
A valid and active mobile number.
Availability to receive your order when contacted by the courier.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via Email or WhatsApp.

You can use this tracking number to monitor your shipment through the courier's official tracking system.

⚠️ Possible Delivery Delays

While we always aim to deliver orders on time, delays may occasionally occur due to:

Adverse weather conditions
Public holidays
High order volumes during promotions or sales
Courier operational issues
Incorrect or incomplete shipping information provided by the customer

If your order is delayed, our support team will assist you with the latest available information.

❗ Failed Delivery

Additional delivery attempts or charges may apply if delivery fails because of:

An incorrect or incomplete delivery address
An unreachable phone number
The customer being unavailable at the time of delivery
Refusal to accept the order without a valid reason

Please review your shipping information carefully before placing your order.

🌍 International Shipping

Currently, Kaghaz & Charm delivers within Pakistan only.

We look forward to expanding our shipping services internationally in the future.

📞 Customer Support

If you have any questions regarding shipping or your order, our support team is always happy to help.

Kaghaz & Charm

📧 Email: kaghazncharm@gmail.com
📱 WhatsApp: 03254770772

Thank you for choosing Kaghaz & Charm.

We truly appreciate your trust.