❓ Frequently Asked Questions (FAQs)
🛍️ 1. How can I place an order?
Simply browse our store, select the product you’d like to purchase, add it to your cart, and proceed to checkout. Enter your correct contact and delivery details, then place your order.
You’ll receive an order confirmation once your order has been successfully placed.
🚚 2. How long does delivery take in Pakistan?
Orders are typically delivered within 2–5 business days across Pakistan.
Delivery times may vary slightly depending on your location, courier operations, and unforeseen circumstances.
💵 3. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across Pakistan, allowing you to conveniently pay when your order arrives at your doorstep.
📦 4. How can I track my order?
Absolutely! Once your order has been shipped, you’ll receive your tracking details via WhatsApp or Email.
You can use the tracking number to follow your shipment and check its delivery status with the courier.
🔄 5. Do you offer returns or exchanges?
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our support team will guide you through the return or exchange process.
⭐ 6. Are your products high quality?
At Kaghaz & Charm, we carefully select our products with a focus on quality, functionality, style, and customer satisfaction to provide you with a reliable shopping experience.
📞 7. How can I contact Kaghaz & Charm?
Our customer support team is happy to assist you with any questions regarding your order or products.
📧 Email: kaghazncharm@gmail.com
📱 WhatsApp: 03254770772
🕒 Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM (Pakistan Time)
🤝 Thank You for Choosing Kaghaz & Charm
We’re committed to making your shopping experience simple, convenient, and reliable — from discovering your favourite products to receiving them at your doorstep.
Thank you for shopping with Kaghaz & Charm! ✨