Privacy policy

Privacy Policy

Last updated: October 1, 2026

Kaghaz & Charm operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Kaghaz & Charm is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Payment information, including payment method, transaction details, and payment confirmation. Payment information may be processed securely by our payment providers.
Account information, including your username, password, preferences, and settings, where applicable.
Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
Communications with us, including information you provide when contacting customer support.
Device information, including information about your device, browser, IP address, and network connection.
Usage information, including information about how you interact with and navigate our website.

Personal Information Sources

We may collect personal information from:

Directly from you, when you place an order, create an account, contact us, or otherwise provide information.
Automatically through our Services, including through cookies and similar technologies.
From our service providers, when they provide technology, payment, shipping, analytics, or other services on our behalf.
From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and improve our Services, including processing orders, payments, shipping, returns, exchanges, and customer support.
Manage your orders and account, including sending order confirmations, shipping updates, and other service-related communications.
Provide a personalized shopping experience, including remembering preferences and products you have viewed or purchased.
Marketing and advertising, where permitted by applicable law and in accordance with your communication preferences.
Security and fraud prevention, including protecting our website, customers, and business from fraudulent or unauthorized activity.
Communicate with you, including responding to questions, requests, and customer support inquiries.
Comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and services.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our Services, including:

Shopify and service providers that assist with website hosting, payment processing, analytics, customer support, fulfillment, and shipping.
Shipping and delivery partners to fulfill and deliver your orders.
Marketing and advertising partners, where applicable and permitted by law.
Third parties when you request or authorize us to share information, such as when necessary to fulfill an order.
Legal or regulatory authorities, when required by applicable law or valid legal process.
Business partners or related entities, where applicable, in connection with business operations or transactions.

Relationship with Shopify

Our store is powered by Shopify. Shopify provides the technology that allows us to operate our online store and process customer interactions.

Information submitted through our Services may be processed by Shopify and other service providers in order to provide and improve the Services.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal for information about privacy rights relating to data processed by Shopify.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. These websites have their own privacy policies and terms.

Kaghaz & Charm is not responsible for the privacy, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Data

Our Services are not intended for children to use independently. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us using the information below so we can review the request and take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes such as providing our Services, completing transactions, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

Right to Access: You may request access to personal information we hold about you.
Right to Delete: You may request deletion of your personal information in certain circumstances.
Right to Correct: You may request correction of inaccurate personal information.
Right to Data Portability: You may have the right to receive certain personal information in a portable format.
Managing Communication Preferences: You may unsubscribe from promotional communications by using the unsubscribe option included in our marketing emails.

You may contact us to exercise applicable privacy rights. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live, including by Shopify and other service providers.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When changes are made, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on our website.